Privacy Policy

What you send us

We only have what you choose to give us through the website's forms:

• Tour and contact requests:your name, phone number, email address, how you'd like us to reach you, what you're asking about, and anything you write in the message. The tour form also asks who the inquiry is for, the residence type or listing you're interested in, your timeframe, and how you heard about us, and lets you ask for news and event invitations. If you check that box, we add you to our email updates as well.
• Email updates: your email address.
• Job applications:your name, email address, phone number, the position you're applying for, your answers to the application's screening questions, your availability and the best time to call, your resume, and anything else you include.

Tour and contact requests, including questions about Arbor Glen, go to our staff so they can answer you. Please don't send medical information through the website.

Cookies and what is collected automatically

The website uses three kinds of cookies and similar technology:

• Functional. These make the site work: remembering your cookie choice, remembering that you closed an announcement, keeping residents signed in to the resident portal, and checking that form submissions come from a person rather than an automated program.
• Analytics.Google Analytics, loaded through Google Tag Manager, tells us which pages are visited, how visitors arrived, and what kind of device and browser they used, along with an approximate location derived from the visitor's internet address. We use it to see how the site is used and to improve it.
• Marketing.HubSpot's tracking code connects the pages you visit to a tour or contact request you send, so our team knows what you've already read. Google's advertising features help us measure and improve our advertising.

How we use it

• To answer your questions, call you back, and arrange a tour.
• To send the email updates you asked for.
• To consider your job application.
• To understand how the website is used, fix problems, and improve it.
• To measure and improve our advertising, unless you turn tracking off.

Who we share it with

We use service providers to host the website, keep our customer records, send email, and measure how the site is used, including HubSpot and Google. They handle information on our behalf to provide those services.

We don't sell your personal information. You can turn advertising tracking off at any time with Cookie choices, described below.

Your choices

• Decline in the cookie notice.The notice appears on your first visit. Choosing Decline turns analytics and marketing tracking off on that browser: Google's tags stop using cookies straight away and aren't loaded at all on the pages you open after that, and HubSpot's tracking code is told to stop tracking and its cookies are removed.
• Cookie choices. Cookie choices, at the bottom of every public page, shows whether tracking is on and lets you change it at any time.
• Global Privacy Control.If your browser sends this privacy signal, we treat it as a request to opt out: Google Tag Manager, Google Analytics, and HubSpot's tracking code aren't loaded at all.
• Your browser.You can also block or delete cookies in your browser's settings. Your choice applies to the browser you made it in, so make it again on another device.
• Email. To stop email updates, call the Sales Office or write to us at the address below.

The resident portal

The resident portal is private and requires signing in. It carries no analytics or marketing tracking code, and it uses only the cookies needed to keep you signed in. The page residents use to stop community notice emails carries none either.

Children

This website is meant for adults. It isn't directed to children under 13, and we don't knowingly collect their personal information.

Keeping it safe

We take reasonable steps to protect the information you send us and keep it only as long as we need it for the reasons above. No website or email system can be guaranteed completely secure.

Questions

Call or write to the Sales Office:

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. See also our Terms of Use.